If a function is not working or there is an error within the function our team requires a report after you have tried to carry out the function.
This can be done by clicking the 'REPORT PROBLEM' button next to the 'START' button.
If the 'REPORT PROBLEM' button is not orange. Then please perform the function again by clicking the 'START' button. After the function has been performed the button will go orange to allow you to send a report.