When in the 'Devices' tab within your MECH5 account, you can see if your device is online/offline.
Your device is online when it is connected to XLINK
If your device is offline or your serial number is not on your devices list, then it is not connected to Xlink.
Please see our 'MECH5 Getting Started Guide' to install and configure XLINK
Still having issues after reading this FAQ?
Please click the 'Submit Request' button below